Refunds

Version of 2026-10-12 · «Smakora» app, build 0.3.0

The short version: if you are a consumer in the EU/EEA you have 14 days to withdraw, without giving reasons; we charge no fee and deduct only the cost of the AI features you have already used. Outside that, our own goodwill rule applies: 7 days, minus the payment provider's fee and that same AI cost. A subscription bought in the App Store or Google Play is refunded by the store itself.

1. Ask wherever you bought it

On the website (monobank) — request a refund inside the app: «Plan and payment» → «Refund». A person reviews it.
In the App Store — refunds are handled by Apple, not by us: reportaproblem.apple.com. We have no technical way to refund an Apple purchase.
In Google Play — refunds are handled by Google: Play Store → «Order history» → the purchase → «Report a problem».

2. Right of withdrawal for consumers in the EU/EEA

If you are a consumer in an EU or EEA country, you may withdraw from the contract within 14 days of payment, without giving any reason (Directive 2011/83/EU). Tell us by email at [email protected] or via the feedback form — no special form is needed, an unambiguous statement is enough. We refund by the same means you paid, within 14 days of receiving your statement.

Using the subscription does not take the right away. A subscription is a digital service that starts being supplied immediately after payment. At checkout you expressly ask for supply to begin at once and acknowledge that, if you withdraw, you will pay an amount proportionate to what has already been supplied (Article 14(3) of Directive 2011/83/EU). Having used the service changes only the sum refunded.

How much comes back. Deducted from the sum is the cost of the AI features actually used during the paid period — those calls were paid to the model provider at call time. It is metered in US dollars and converted to hryvnia at our internal rate; both the amount and the rate are shown with your refund request. We withhold no payment provider's fee from an EU/EEA buyer. If you have not used the AI features, the whole sum you paid comes back; if that cost exceeded the payment, no refund is made.

3. Refunds outside the EU/EEA (including Ukraine)

Within 7 days of payment you can request a refund under «Plan and payment». Withheld from the amount are:

the payment provider's fee — 10%: acquiring takes it at payment time and does not return it on a refund;
the cost of AI requests already used — these were paid to the model provider at call time and are not refundable.

If the cost of the requests used exceeds the amount paid, no refund is made. After 7 days the paid period is non-refundable. This is goodwill on our part, not a statutory requirement, and it does not narrow any mandatory consumer rights you hold under the law of your country of residence.

4. What is not refunded

Donations («Support the project») — a voluntary one-off payment, not a payment for services; it grants no premium features and is not refunded.
Periods that have already ended: a refund concerns the current paid period.

5. How to cancel auto-renewal

Cancelling auto-renewal is not the same as a refund: access runs to the end of the period already paid for, and no money comes back.

Website (monobank): «Plan and payment» → «Cancel auto-renewal». The card is unlinked at the same time.
App Store: Settings → your name → Subscriptions.
Google Play: Play Store → Subscriptions.

Full terms are in §10 of the Terms of Use. Questions: [email protected].